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Assistant Manager – Consumer Care & Quality MIS
Parle Products is hiring an Assistant Manager for Consumer Care and Quality MIS in Mumbai. The role manages consumer complaints from escalation through root-cause analysis and CAPA, and leads the Quality MIS and eQMS systems, dashboards and quality analytics.
- Country
- India
- Experience
- 5–10 years
- Salary / stipend
- Pay not disclosed
- Job type
- Full-time
- Work mode
- On-site
- Function
- Quality assurance / control
Who can apply
B.Tech/B.E., B.Sc or Diploma in Food Technology
Review the original notice to confirm the requirements. Related degrees are not automatically equivalent; the recruiting organisation decides eligibility.
What you’ll do
- Manage consumer complaints end to end, including escalations, investigations, root-cause analysis and CAPA effectiveness
- Monitor consumer care KPIs, service quality, customer satisfaction and complaint resolution
- Analyse complaint trends, quality risks and consumer insights to drive improvement
- Lead Quality MIS and eQMS implementation, governance, integration and enhancements
- Build quality dashboards, management reports and KPI scorecards
- Drive process standardisation, workflow optimisation, automation and AI-enabled quality analytics
- Ensure data integrity, regulatory compliance, audit readiness and quality documentation
- Work with cross-functional teams, IT and vendors to improve quality performance
What the employer asks for
- B.Tech/B.E. in Food Technology, B.Sc. in Food Technology or Diploma in Food Technology
- 6 to 10 years in consumer care, customer experience, complaint management, CRM, consumer quality or related work (the listing summary says 5 to 10 years)
- Preferred: experience handling food quality, food safety and consumer complaint investigations in the food industry
About the employer
Parle Products has been India's largest biscuit and confectionery maker for almost 80 years, known for Parle-G, with about 40% of the Indian biscuit market.
How to apply
Read the full notice and follow the instructions on the original application page.
Skills for this role
What employers ask for in Quality Assurance / Quality Control roles. named in this notice
- Complaint management
- Root-cause analysis and CAPA
- eQMS
- Quality MIS and dashboards
- KPI scorecards
- CRM
- Quality Assurance
- Quality Control
- QA Executive
- QC Chemist
- HACCP
- GMP
- GHP
- FSSC 22000
- ISO 22000:2018
- BRCGS
Pay on similar vacancies
From 25 Industry vacancies on FSD in the same role family that publish pay. Monthly, before deductions.
Prepare for the interview
Questions commonly asked for Quality Assurance / Quality Control roles. Practise answers with an example and a number.
- Walk us through the seven HACCP principles and how you would identify a CCP on a production line you know.
- A finished-goods batch fails the micro specification. What do you do in the first hour, and how do you decide whether to release, rework or reject?
- What is the difference between a CCP, an OPRP and a PRP under ISO 22000 / FSSC 22000?
- How do you run a root-cause analysis for a repeated customer complaint? Which tools do you use (5 Why, fishbone, CAPA)?
- Which FSSAI labelling requirements do you check on a pack before it goes to market?
- How would you prepare the plant for a third-party (BRCGS / FSSC) audit in four weeks?
Before you apply
- Read the original notice end to endDates, eligibility and the application route are decided by the employer, not by FSD.
- Tailor your resume to this vacancyMatch the keywords in the requirements. Resume Studio shows what is missing.
- Write a short cover noteTwo or three lines on your most relevant plant, lab or project result, with a number.
- Be ready to talk numbersCurrent CTC, expected CTC and notice period are usually asked in the first call.
Source & editorial check
Apply through the Naukri link on the listing.
Original posting: 2026-10-13
Checked 2026-11-05 · Updated 2026-11-05
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